Each surprise scoop is prepared after your order is received, so please allow 3-5 business days for processing before your order ships.

Once your order has shipped, you will receive tracking information when available.

Shipping Address:

Please make sure your shipping address is correct before completing your order. P. Loupe Travel Surprise Scoops is not responsible for packages shipped to an incorrect address provided by the customer.

Lost or Stolen Packages:

Once tracking shows that an order has been delivered, P. Loupe Travel Surprise Scoops is not responsible for packages that are lost or stolen after delivery.

If your package appears to be missing, please first check with household members, neighbors, and your local carrier.

Delays:

Shipping times may be affected by carrier delays, holidays, weather, or circumstances outside of our control.

Thank you for your patience while your surprise makes its way to you! 💜

Because P. Loupe Travel Surprise Scoops products contain mystery items selected specifically for each order, all mystery scoop sales are final.

We do not accept returns or exchanges simply because a customer does not like or was expecting a different mystery item.

Damaged or Incorrect Orders:

We want you to love your scoop!

If your order arrives damaged or you believe you received an incorrect order, please contact us within 24 hours of delivery and include:

• Your order number
• A description of the issue
• Photos of the package and item(s)

We will review the situation and determine the appropriate resolution.

Missing Items:

If something appears to be missing from your order, please contact us within 24 hours of delivery so we can review your order.

We appreciate your understanding that mystery items are subject to availability and that specific products cannot be guaranteed.

It’s a surprise!

The fun of P. Loupe Travel Surprise Scoops is not knowing exactly what you’ll receive.

Customers may provide preferences, themes, destinations, favorite characters, colors, and other information to help us create their scoop bundle.

However, specific items, brands, characters, colors, or products cannot be guaranteed.

Items are selected based on the customer’s chosen theme, available inventory, and the information provided with the order.

Products may vary from photos shown on our website or social media.

Disney-Themed Scoops:

Disney-themed scoops may contain Disney-inspired or officially licensed Disney merchandise when available. Specific characters or products are not guaranteed.

Gifts: 

If you are purchasing a scoop as a gift, please make sure the recipient’s information and shipping address are entered correctly.

By purchasing a mystery scoop, you acknowledge that the contents are intentionally a surprise and that individual items cannot be selected or exchanged based solely on personal preference.